Terms of Use
Simple and transparent rules for using the GROW platform.
Last updated: July 31, 2026
Quick read
By using GROW you agree to the terms below. We wrote them in plain language so you understand your rights and responsibilities when running your business on our platform.
Acceptance of the terms
By creating an account, accessing, or using GROW ("Platform", "Service", or "we"), you ("Customer", "User", or "you") represent that you have read, understood, and agree to these Terms of Use, to our Privacy Policy, and to our Security Policy.
If you do not agree with any part of these terms, you must not use the platform.
Description of the service
GROW is a SaaS (Software as a Service) business management platform that includes, among other features:
- Online booking with a personalized link for end customers
- Management of schedules, professionals, services, and commissions
- Financial control, expenses, inventory, and products
- WhatsApp automation (confirmations, reminders, remarketing)
- AI-powered smart assistant for customer service and follow-up
- Reports, dashboards, and business insights
Registration and account
To use the platform you must create an account by providing true, current, and complete information. You are responsible for:
- Keeping your registration data up to date
- Protecting your access credentials (password and two-factor authentication)
- All activities carried out on your account
- Immediately reporting any unauthorized use to our support team
Plans, payments, and cancellation
We offer monthly and annual plans with prices described on our plans page. Payments are processed by third-party gateways in compliance with PCI-DSS standards.
- Billing recurs on the plan’s anniversary date
- You may cancel at any time from the dashboard, with no penalty or lock-in
- After cancellation, access remains valid until the end of the paid cycle
- Your data remains available for export for 30 days after cancellation
- Annual plans have a 20% discount but follow the same cancellation policy
Acceptable use
You agree NOT to use the platform to:
- Send spam, unsolicited messages, or fraudulent content
- Violate third-party rights, including intellectual property
- Attempt to access accounts, data, or systems that are not yours
- Distribute malware, viruses, or any malicious code
- Reverse engineer or decompile the software
- Resell, sublicense, or transfer your account without authorization
Intellectual property
All platform content — source code, design, trademarks, logos, texts, and features — is owned by GROW or its licensors and protected by copyright and intellectual property laws in Brazil and under international treaties.
The data you enter (customers, appointments, financials) is yours. We only store and process that data to provide the service, as described in our Privacy Policy.
Availability and limitations
We commit to a service availability of 99.5% (SLA), excluding scheduled maintenance windows, which will be communicated at least 48 hours in advance.
Despite our efforts, the platform is provided "as is". We are not liable for indirect losses arising from temporary unavailability, provided the agreed SLA is met.
Termination of the agreement
We may suspend or terminate your account in the event of a violation of these terms, fraud, payment default exceeding 30 days, or abusive use of the platform. In any termination scenario, you will have the right to export your data for 30 days.
Changes to the terms
We reserve the right to update these terms periodically. Material changes will be communicated by email or within the platform at least 30 days in advance. Continued use after the changes constitutes acceptance of the new terms.
Jurisdiction and governing law
These terms are governed by Brazilian law, in particular the Consumer Protection Code, the Brazilian Internet Civil Framework (Law 12,965/2014), and the General Data Protection Law (Law 13,709/2018). The courts of the district of São Paulo/SP are elected to settle any dispute, without prejudice to the consumer’s venue where applicable.